Frequently Asked Questions


If using a regular seal, the stoma output can spill and overflow onto the skin causing damage and irritation. However, because the FLOWASSIST Seal has a non-absorbent spout this ensures that the output flows away from the skin and into the pouch.

Yes. The FLOWASSIST Seal can be used with either a flat or convex pouch.

We recommend that you apply the FLOWASSIST Seal directly around your stoma to ensure a secure and accurate fit, though in some cases, the Seal may be applied to the pouch first.

We recommend you begin by holding the spout and positioning the Seal accurately underneath your stoma. You can then mold, wrap and overlap the arms of the Seal around your stoma to ensure a snug and secure fit.

Yes. Due to the non-absorbent spout protecting the absorbent seal, the FLOWASSIST Seal should last longer than regular seals. In a recent clinical study, 71% of participants stated that the FLOWASSIST Seal lasted longer than their current seal.

  1. Wash your hands and ensure the skin around your stoma is clean and dry.

    Remove the Seal from its packaging, but before you remove the clear liners, warm the Seal in your hands for 30 seconds.

  2. Position the FLOWASSIST spout so its below the stoma or rotate it so it aligns with the opening of your stoma.

    The easiest way to accomplish this is by holding the FLOWASSIST Spout.

  3. As you apply the Seal, make sure that the ends overlap. This allows for the closest fit to your stoma.
  4. Cut the pouch opening to fit your stoma. Ensure the FLOWASSIST spout is fully inside the pouch or through the baseplate opening.

    Before fully pressing it down, ensure to pull the flange up to fill the slot underneath the Spout.

  5. Apply light pressure to the pouch to achieve secure adhesion. You can do this by putting one or two fingertips right around the stoma and gently pressing down.

    If your pouch has a viewing window, or is clear or you haven’t placed your bag onto the flange yet, take a look to make sure that none of the seal adhesive is showing.


Yes. The FLOWASSIST Seal can be used with either a one or two-piece pouch.

Small 15-23mm (½” – 1”)

Medium 23-30 mm (1” – 1 ¼”)

Large 30-40 mm (1 ¼” – 1 ½”)

There are 10 FLOWASSIST Seals in each box.

No. Due to the use of a next generation hydrocolloid, which does not disintegrate easily, little or no residue should be left.

The FLOWASSIST Seal is designed to minimize the risk of material breakdown by introducing a non-absorbent layer that directs the flow of stoma output away from your skin and into your pouch. This prevents it from being absorbed in towards your skin, as with standard ostomy seals.


FLOWASSIST 2-Piece Pouch

Yes. The FLOWASSIST 2-piece pouch and FLOWASSIST Seal can be worn simultaneously.

The FLOWASSIST Spout is made from a soft and flexible polymer to ensure comfort for the user.

The FLOWASSIST Spout is designed to be discreet. It will not cause the pouch to bulge.

The FLOWASSIST baseplate is not compatible with other pouch brands.

Yes, the Baseplate is designed to work with oval shaped stomas. The user should cut the opening as close to the stoma size and shape as possible, while not cutting the FLOWASSIST spout. Accessories such as barrier sheets, paste, etc. can be used to fill any gaps.

There is inner protection integrated in the baseplate where the Spout is located, from approximately 4 – 8 o’clock around the opening, which will protect the underlying hydrocolloid in this critical region.

Gravity will be the same for any ostomy appliance, however with FLOWASSIST, the non-absorbent piece will still protect the skin even when laying down.